Privacy Policy

This Privacy Policy explains how Goldex Casino may collect, use, store and protect personal information when you visit the website, create an account, use casino services or contact support. It also explains the choices available to you when managing your information. We aim to handle personal information responsibly, transparently and in a way that supports secure and lawful online gaming.

Goldex Casino operates under a licence issued by the Curaçao Gaming Authority, reference number OGL/2023/176/0095, which oversees player protection and fair gaming standards.

Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. Goldex Casino may collect information that you provide directly, information generated when you use the website, and information received from service providers where this is necessary for account administration, security or legal compliance.

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, contact details, login information, account preferences and records of your communications. This information helps us create and maintain your account, provide support, respond to enquiries and deliver relevant account services.

Identity and verification information

To help confirm your identity, age and eligibility, we may request verification documents or other information. This can include information shown on identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of checks carried out to help prevent fraud, money laundering, impersonation and other unlawful activity. Verification information is handled only for appropriate operational, security and compliance purposes.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, wins, losses, bonuses where applicable, payment methods and transaction history. Payment details may be processed through payment providers and other specialist service partners. We use transaction information to operate your account, process requested payments, investigate unusual activity, provide account assistance and meet applicable obligations.

Technical, device and usage information

When you access the website, technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, language settings, general location information, pages viewed, approximate access times, referring website and information about how you interact with the website. This information can help us maintain website performance, identify errors, improve services and protect accounts and systems.

Information from other sources

Where appropriate, information may be received from payment providers, identity verification providers, fraud prevention services, technical suppliers or other parties supporting the operation of the website. We may also receive information when you contact us through support channels or when you choose to participate in surveys, promotions or other activities.

How and why information is used

Personal information is used for purposes connected with operating Goldex Casino and providing a secure service. We seek to collect and use information that is relevant to the purpose for which it is handled, and we do not ask for information that is not reasonably required for account, security, support or compliance activities.

To create, verify, maintain and administer your account.
To confirm identity, age and eligibility before or during use of relevant services.
To process deposits, withdrawals and other account transactions.
To provide customer support, investigate enquiries and keep records of communications.
To carry out fraud prevention, security monitoring and responsible risk management.
To detect suspicious, unauthorised or unlawful activity and protect players, payment systems and the website.
To meet applicable legal, regulatory, tax, accounting and compliance obligations.
To maintain, test, troubleshoot and improve website features, systems and services.
To understand general usage patterns and improve the player experience.
To send service messages about your account, transactions, security or important changes.
To send marketing communications where permitted and where you have provided the required permission or where another lawful basis applies.

Marketing messages may include information about services, features or activities that may be relevant to you. You can withdraw consent to marketing at any time. You may also be able to unsubscribe by using the option included in a marketing message. Even if you opt out of marketing, we may still send essential service or security communications connected with your account.

Sharing information

Personal information may be shared with carefully selected providers that help operate the website and services. These providers may support identity checks, payment processing, fraud prevention, information technology, hosting, analytics, customer support, communications and security. They are expected to handle information only for relevant purposes and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where necessary to meet legal or compliance requirements, respond to lawful requests, protect rights and safety, investigate suspected wrongdoing, or support the prevention and detection of fraud. We do not sell personal information as a general business practice. If information is transferred to a service provider in another location, appropriate steps are taken to support its protection.

Cookies, security and retention

Cookies and similar technologies

Goldex Casino may use cookies and similar technologies to keep the website working, remember selected preferences, support account sessions, understand website usage and help protect the service. Some cookies are necessary for core functions, while others may help with performance, analytics or relevant communications. The information collected through these technologies may be linked with device or usage information.

You can manage or restrict cookies through your browser settings. Disabling some cookies may affect the availability or performance of particular website features, including functions that are needed to sign in or use an account. Your browser may also allow you to delete cookies that have already been stored on your device.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, misuse, alteration, loss or disclosure. Security controls may include access restrictions, monitoring, authentication processes, secure communications and procedures for handling incidents. No online service can guarantee complete security, so you should keep your login details confidential and contact support promptly if you believe your account has been accessed without permission.

How long information is kept

Personal information is kept for as long as reasonably necessary for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of retention depends on the type of information and the reason it was collected. When information is no longer required, reasonable steps are taken to securely delete it or make it unusable.

Your privacy rights and enquiries

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may be subject to identity checks, legal exceptions, security needs or other legitimate reasons for retaining information.

Access your personal information and request information about how it is handled.
Request correction of information that is inaccurate, incomplete or out of date.
Request deletion of your personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained for legal, security, dispute or compliance reasons.
Withdraw consent to marketing communications at any time. This does not affect processing that is required to operate your account, provide security or meet legal obligations.
Raise a question or concern about the way your personal information is collected, used, stored or shared.

To exercise your data rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@goldexcasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before responding, particularly where the request involves account information or sensitive documents. This helps protect your information from unauthorised disclosure.

We aim to handle privacy requests within a reasonable timeframe. If we cannot fulfil a request in full, we will explain the relevant reason where appropriate. For example, information may need to be retained for legal, fraud prevention, security, payment, dispute or record-keeping purposes. You may also be asked to clarify the scope of a request so that it can be handled efficiently.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. You should review this page occasionally to remain informed about how personal information is handled. Continuing to use the website after an update may indicate that you have read the revised policy.